Refunds and cancellations.

Digital products

Because digital files are delivered instantly, digital purchases are final once the download link has been sent. We will refund or replace a digital item if:

• the file is faulty, corrupted or not as described, and we cannot fix it;
• you were charged twice for the same item;
• you did not receive your download link within 48 hours and we cannot resend it.

Write to us within 7 days of purchase.

Physical products

You can cancel a physical order for a full refund any time before it ships. After delivery you can return an item within 7 days if it arrives damaged, defective or is not what you ordered; we cover the return shipping and send a replacement or a full refund. Made-to-order and personalised items cannot be returned for a change of mind.

Points packs

Unused points packs can be refunded within 7 days of purchase. Once any of the purchased points have been spent, the pack is non-refundable.

Donations

Donations are gifts and are not normally refundable. If you donated by mistake or were charged the wrong amount, contact us within 7 days and we will refund it.

How refunds are paid

Approved refunds go back to the original payment method: usually 5 to 7 business days for Razorpay (UPI, cards, netbanking) and 5 to 10 business days for Stripe, depending on your bank.

How to ask

Email zarconium.universe@gmail.com with your order number (it is on your receipt and in your account under Orders) and a short description. We reply within 2 business days.