Legal
Grievance redressal.
How to raise a complaint, and how we resolve it.
Grievance Officer
As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, complaints about orders, payments, content or your data can be sent to our Grievance Officer:
- Name: Ankit S
- Email: zarconium.universe@gmail.com
- Location: Bengaluru, Karnataka, India
What to include
- Your name and the email on your account.
- The order number, if your complaint is about an order.
- What happened and what you would like us to do.
Raise a grievanceMake a complaint
Online requests get a ticket number straight away and can be followed under Support in your account. Every grievance is handled by a person.
Timelines
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days, keeping you updated along the way.